Shipping & FAQ
Shipping - Deliveries - Local Pickup:
We currently offer a flat $10.00 Shipping fee for all orders within Canada and a flat $20.00CAD Shipping fee for all international orders.
We do local deliveries in Prince George for $7.00. Address entered must be within 30km of our store for this option to pop up for you. A cheaper and quicker alternative to Canada Post if you can't make it to the store during our hours. Only applies to our brand, sold on our website, not the other items sold in store.
We now offer a free Local Pickup option on our website! Only applies to our brand, sold on our website, not the other items sold in store. If you select this option you'll receive an initial order confirmation AND THEN an email when your order is processed and ready for pickup. Please ensure that our current hours of business work for you. We ask that you DO NOT REACH OUT AFTER ORERING to coordinate the pickup as we have an internal processing system in place that can get confusing with calls/emails and DM's on social media. You'll likely receive the email within 24hrs, except Sunday and Mondays as we are closed. We also ask that these orders are picked up within 2 of our regular business days. We are a bit pinched for back-end space, which is why we hesitated on offering this service sooner.
All packages shipped will have a tracking number, so any MIA package disputes will have to go through Canada Post.
We may have up to a 3 business day processing time in addition to the following Canada Post delivery estimates:Within BC: 2-5 Business Days
Everywhere else in Canada: 5-10 Business Days
International: 7-10 Business Days
**May be longer in the event of postal service delays
Returns & Exchanges:
You can exchange for a different size item by emailing email@example.com. You will be responsible for the return shipping fees. As long as the item is unworn and in new condition with tags still attached, we will send out the requested replacement for no further shipping cost.
No returns are accepted at this time. If we've somehow buggered up the order or there is an issue with your item, we will correct it 110%.
Does this item come in other colors?
If its not shown on the website it probably doesn't. Occasionally it takes a bit to get photos up but for the most part, what you see are the options available. There will however be a handful of designs that are available in-store only.
At this point, being a small business with a small storefront we are not physically or financially able to offer all of our designs on a handful of color options for each garment.
Can you print this design but on this color or this garment?
No, our designs are not customizable.
Can you print my design on a garment?
Not through Back Forty Lifestyle Co. but we have a sister company opening up soon in 2022 that will be doing custom lower volume print jobs for small businesses etc. We won't be doing one-off print jobs though, our method (screen printing) is too costly.